Floxa Ltd — Request deletion of your account and personal data
You can request deletion of your Floxa account and associated personal data at any time.
To request deletion of your Floxa account and data, please contact us by email:
Email:
Please include:
We may need to verify your identity before processing your request.
When we receive a valid deletion request:
The table below explains what data is deleted and what may be retained:
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer Data entered into the platform, including customer-created invoices, expenses, receipts, documents and business records | While the account is active; after a valid deletion request, deleted or anonymised within 14 days unless retention is legally or operationally required | Providing the service; customer-controlled data; deletion rights |
| Backup copies | Up to 30 days | Service restoration and business continuity; automatically overwritten or deleted |
| Floxa billing, subscription, payment, tax and accounting records | Up to 6 years from the end of the relevant financial year, or longer where required by law | UK company, tax, VAT and accounting obligations |
| Security and audit logs | Limited period, based on security need | Fraud prevention, security, abuse prevention, auditability and service integrity |
If you are a team member on someone else's Floxa workspace, your request will remove your personal account. Data you entered into the workspace may be retained by the workspace owner.
If you are an organisation owner, deleting your account will affect all team members. Please ensure you have exported any necessary data before requesting deletion.
For full details about how we handle your data, please see our:
Floxa Ltd
Company number: 16971343
Registered office: 5 Ystrad Close, Johnstown, Carmarthen, Wales, SA31 3PE
Privacy enquiries: privacy@floxa.co.uk